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About Us

WebSparky are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page Thank You.

Our Contact details:
WebSparky
Unit 1 Staden Business Park Staden Lane Buxton Derbyshire SK17 9RZ United Kingdom
Phone: 01298 27139
Fax:
Email: sales [at] websparky [dot] co [dot] uk
VAT Reg No: VAT 431 690 167

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy to your shopping cart. After you have finished your selection, click on 'Checkout' at the right hand side of the page and you will be asked for a few details that we need to be able to complete your order.

We accept Visa and Mastercard Credit / Debit card payments, made using cards registered to UK addresses only. We are sorry that at present we cannot accept orders from outside the UK.

We do not take payment for any item until it is ready to ship. You may send your credit card information over the Internet using our bank's Secure payment service or via phone by calling 0845 606 0877.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Please note that carriage charges are added at the checkout stage, we keep this charge to the absolute minimum we can, (we charge the same as it costs us, and we don't add anything for packaging) The charge is shown during the checkout process, we are unable to show the actual charges until we know quantities of goods and where the goods are to be delivered to. We also give you the opportunity to say what class of service you would like us to use. Orders over £99.00 qualify for free second class delivery.
Deliveries to the Scottish Highlands and Islands are charged at different rates, this is out of our control, please call 0845 606 0877 for delivery cost quote.

Delivery Schedule

Provided the goods ordered are in stock, If your Order is received before 12.00pm We will endevour to ship your order the same day. Orders Received at weekends or after 12.00pm will be shipped the next WORKING day.

Orders placed on Friday before 12.00 noon for Next Day Pre 2pm delivery will not be delivered until the following Monday (Tuesday if a bank holiday) Orders Placed on Saturday / Sunday or after 12 noon Friday will not be despatched until the following Monday (Tuesday if a bank holiday) using the class of service selected at the checkout.


Please Note that By agreeing to these terms and conditions you accept that our liability for any losses incured as a result of late delivery, goods damaged in transit, wrong items sent, missing or damaged parts etc. is limited to the cost of the goods ordered.

Back Orders

If the goods you have ordered are out of stock we will contact you and let you know whether we can still obtain the item and the price we can get it for you.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
We show prices both with and without VAT.

Credit Card Security

When the order is placed at our website we use a 3rd part payment service provider to give you complete peace of mind, Credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our payment service providers computers. They are not held in clear text on any web site. Your card will not be debited until the goods are shipped.

Guarantee

All of our products come with a 30 day no quibble guarantee. Goods must be returned in original condition at customers expense.

Reaching Us

If you need to reach us, please email us using the link on the store page.
Alternatively, you can call on 0845 606 0877 or write to us at Unit 1 Staden Business Park Staden Lane Buxton Derbyshire SK17 9RZ United Kingdom

Privacy Policy

WebSparky do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality and improvement of that functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer, analyse and enhance the site and service.
c. Only disclose information to third-parties for goods delivery and feedback purposes.

Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of www.websparky.co.uk, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.

Personal data collected: Cookie and Usage Data.
Place of processing: USA. Find Google's privacy policy here: http://www.google.com/intl/en/policies/privacy/

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings or you can also use the Google Analytics opt-out browser add-on.

Returns Policy

We offer a no quible money back guarantee that If you are not happy with the goods you recieved you can send them back to us (at your expense) for a full refund, there are some conditions that apply.
(a) The product must be unused and undamaged.
(b) Cut lengths of cable cannot be exchanged or refunded. (Does not apply to full 100m or 50m reels)

Upon receipt of the returned goods you will receive a full refund of the price paid (including relevant delivery charges) less any collection charges. If you return a part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund.
YOUR CONSUMER RIGHTS ARE NOT AFFECTED

Faulty Products
If the product you purchase is faulty within the first 14 days of delivery we will refund the return postage or arrange our own courier to collect the item as well as the cost of the product. After 14 days the goods should be returned at the customers own expense and may have to be tested to prove faulty before a refund for the goods only is given. Please obtain postage reciept when returning faulty goods.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Please Note that By agreeing to these terms and conditions you accept that our liability for any losses incured as a result of late delivery, goods damaged in transit, wrong items sent, missing or damaged parts etc. is limited to the cost of the goods ordered.